FAQs

Question How to register as member of Cherry.Q?
AnswerTo register, go to top right corner of our website and click ‘Register’ to create an account with us.
Question How to change my password?
Answer

1. Click ‘Sign in’
2. Click on ‘Forgot password’ and enter your email address
3. You will receive an email which whill guide you to change your password.

Question Why should I subscribe e-newsletter subscription?
Answer

Newsletters are used to keep you up to date with exclusive deal, the latest trends and product highlighting.

Question Is it necessary register as a member to make a purchase?
AnswerYou may create an account or login with your facebook, line, email address to make a purchase.
Question Can I amend my order after done payment?
AnswerYou may contact us via live chat within 12 hours of done payment to make an amendment to your order and we will try our best to meet your requirement. However, please understand that our goal is to complete and deliver your order in time. If the order has been processed, you will not be able to modify it.
Question How to purchase?
Answer

  1. Select the item, color and quantity that you want to purchase, click “Add to cart”
  2. Click on the “Trolley icon” at the upper right of the page.
  3. Confirm the item details, click “Checkout”
  4. You will proceed to the payment page.
*Please ensure that the correct item in the correct colors/sizes has been selected before proceeding to check out
An order confirmation email will be sent to you once your order is placed successfully.
Please refer to “Purchase step” for further details

Question How to pay?
Answer

We provide pay by credit cards and online banking via paypal gateways. We do provide atm transfer.
Please refer to “Payment” for further details

Question Which shipping company do you cooperate with?
Answer

We are using various courier companies to ensure your parcels arrive on time. We do provide pickup services at Bandar Sunway.

 

Please refer to “Shipping & delivery” for further details and feel free to contact us at our live chat to arrange for pickup

Question May I know which size should I choose?
Answer

Due to different body types and sizes, please compare your daily wear clothes to our size chart to get the accurate sizes.
Measure your clothes in a lay flat position or to be more accurate kindly measure your bust, waist, or hip size in inch

Question How to track your order?
Answer

Click on the cart
Find order tracking section on the bottom

Question How do I add / change the items in my order, or my shipping details, after I have placed my order?
AnswerContact us as soon as you can, and we’ll try our best to assist you. Unfortunately, if the item has already been processed and/or shipped, we will not be able to make changes to your order. Luckily, we have a simple return process!
Question Can I cancel my order?
AnswerYes, you may cancel. Please contact our customer service as soon as possible